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Me han cobrado una prueba gratuita

New Here ,
Dec 25, 2023 Dec 25, 2023

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Incié la prueba gratuita de Adobe Photoshop para un par de fotos, sin embargo, me han cobrado la suscripción de 26'30 euros. La prueba supuestamente es de 1 mes, no han pasado ni 7 días y ya me han cobrado. He intentado ponerme en contacto con atención al cliente y no hay respuesta. Qué hago? Cancelo el plan y me lo reeembolsan? O lo tengo que dejar activado hasta que me contesten? Quiero mi dinero de vuelta.

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Community Expert ,
Dec 25, 2023 Dec 25, 2023

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cancel asap.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Dec 25, 2023 Dec 25, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community">

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Adobe Employee ,
Dec 26, 2023 Dec 26, 2023

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Hi @Lucía34449952qily,

We appreciate you reaching out. As per your account info, the subscription for Adobe Photoshop stands cancelled after 7days. Ideally there shouldn't be any charge until 7days of trial are completed, however, if it has happened for you then it will be refunded within 5-7 working days. 

Let us know if you have any questions.

Regards,

Shivangi

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