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Me quieren cambiar la suscripción y la Atención al Cliente es muy irrespetuosa

New Here ,
Feb 26, 2024 Feb 26, 2024

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Es un desastre como se maneja la atención al cliente de Adobe, ya me "cortaron" el chat 2 de sus representantes sin darme respuestas de cómo solucionar mi problema.

Soy argentina y resido en Argentina actualmente, pero me quieren cobrar en EUROS por haber estado en Alemania. Tal y como les expliqué a Atención al Cliente, yo viajo temporalmente a Alemania para estudiar Aleman, pero mis papeles demuestran que vivo en La Pampa.

Ahora dicen que me va a llegar una nueva suscripción en EUROS lo cual no avalo para nada y es totalemente imposible pagarlo. A caso no saben como esta la crisis económica en Argentina con una inflación +245% anual?! 

Por lo tanto no avalo que cambien mi suscripción, si esas son sus políticas prefiero no contratar más el servicio antes que caer en la pobreza extrema por pagar una suscripción de adobe. Usaré otros software, canvas o algun crack, pero nunca podré pagar una suscripción de esos montos. 

 

Violeta

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Community Expert ,
Feb 26, 2024 Feb 26, 2024

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Manage your cloud plan https://helpx.adobe.com/manage-account.html
Be sure that everything matches
Change country
https://community.adobe.com/t5/account-payment-plan-discussions/issues-with-adobe-account-when-movin...
Country https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
Credit card
https://helpx.adobe.com/manage-account/using/update-billing-information.html Currency https://forums.adobe.com/thread/1999694
Store http://www.adobe.com/store_selector/storeselector.html

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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