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Meine Jahreslizens vom Gutschein wurde nicht übernommen

Community Beginner ,
Apr 20, 2024 Apr 20, 2024

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Einen schönen guten Tag,

Ich nutze PS + LR Abos, an sich immer die Jahresabos. Da ich dazu mir Jahreslizensen hole und diese hier über Adobe Einlöse. Bis jetzt hatte ich auch noch nie Probleme damit. Als ich heute mein Jahrescode eingelöst habe, da dieser wieder fällig ist, stand auch dran "Wurde erfolgreich eingelöst".

 

Jetzt kann ich aber kein Programm nutzen, da immer steht. Welches Abo möchten sie verwalten, hinterlegen sie eine Zahlungsmöglichkeit, wählen sie ihr Abo aus D:

Hatte schon jemand das Problem? Weil mein Jahresabo ist bezahlt und ich möchte ungerne doppelt dafür zahlen >.<

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correct answers 1 Correct answer

Adobe Employee , Apr 23, 2024 Apr 23, 2024

Hi @michellep80415849,

As per your account details, you have an active paid subscription for Adobe Creative Cloud Photography plan. You don't need to pay twice.

Let us know if you have any additional questions.

Regards,

Shivangi 

Did you know that as part of your subscription, you already have access to Adobe Express? Adobe Express, lets you design  images, videos, social content, and PDFs. Adobe Express is an all-in-one app for fast and easy, content creation with Adobe Firefly built in. Learn

...

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Community Expert ,
Apr 22, 2024 Apr 22, 2024

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check your account, https://account.adobe.com

 

if that shows your subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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Adobe Employee ,
Apr 23, 2024 Apr 23, 2024

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Hi @michellep80415849,

As per your account details, you have an active paid subscription for Adobe Creative Cloud Photography plan. You don't need to pay twice.

Let us know if you have any additional questions.

Regards,

Shivangi 

Did you know that as part of your subscription, you already have access to Adobe Express? Adobe Express, lets you design  images, videos, social content, and PDFs. Adobe Express is an all-in-one app for fast and easy, content creation with Adobe Firefly built in. Learn more about Express- https://helpx.adobe.com/express/using/express-overview.html?sdid=GHMVY8YH&mv=display&mv2=display

 

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