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Membership canceled without me doing so

New Here ,
Dec 11, 2022 Dec 11, 2022

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I'm not sure if this is the right catergory for this but I really need help. So I got an email from adobe yesterday confirming a cancelation on my membership, which is weird considering I didn't do that. I tried to contact customer support as suggested to reinstate my account but adobe wont let you call support without an active subscription. I'm really not sure what I'm meant to do and I've got finals in my digital illustration class tomorrow, so if anyone could help I'd be really greatful.

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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it appears your subscription is managed by your school.

 

if that's true, contact your plan administrator.

 

if not, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from cc services>

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New Here ,
Dec 11, 2022 Dec 11, 2022

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It's actually not managed by my school, I just used my school email to get the student discount. I don't think this is a scam email as my membership really is gone so either way I still need that membership back. I tried the robot but it still asked me to have an active membership, and adobe's support number said they don't take calls on weekends.

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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when you use the phone, does it ask for the adobe id associated with your subscription?  and, if yes, when you give that, it says no go, you have no subscription?

 

if so, use twitter.

 

but let me know. i've used chat to test things but i've never used the phone to test things.

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New Here ,
Dec 11, 2022 Dec 11, 2022

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I don't get a chance to give them my id, its pretty much just an automated message saying to either use the robot support or to contact them during the work week. I'll try tweeting next, hope they respond to stuff like that quickly.

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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thank you for that info.  keep me updated esp, if you're getting no help today.  

 

bottomline: if you get help today, let me know.  if you give up on getting help today, let me know.  this is fixable even if we have to wait until monday when i'll be able to flag an adobe employee.

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New Here ,
Dec 11, 2022 Dec 11, 2022

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Well customer support replied once and not again to a direct messgae on twitter just to say there's no account associated with my ID. How early does customer support open in the morning? I'm really pressed for time on my membership working again considering my final exam on using adobe is tomorrow.

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Community Expert ,
Dec 11, 2022 Dec 11, 2022

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LATEST

probably business hours pst.

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