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membership cancellation

New Here ,
Jul 06, 2024 Jul 06, 2024

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When I bought a student membership, I didn't know it was an annual commitment. Can you help me cancel?

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Community Expert ,
Jul 06, 2024 Jul 06, 2024

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if your school manages your subscription, contact your admin, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

 

else contact adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Jul 08, 2024 Jul 08, 2024

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Hi there,

Thanks for writing in. There is no Student teachers plan active on your account. We can only see an active individual account for Creative Cloud all apps.

You can proceed with the account cancelation following the steps listed here: https://adobe.ly/45Wn6y8

Let us know if you have any questions.

 

Regards,

Shivangi

 

Thank you for being a valued subscriber, and we sincerely hope that you'll consider us again in the future. In the interim, you can use Adobe Express, which is incredibly convenient and lets you seamlessly transition between video creation, photo editing, or making TikTok and much more free of cost. Details here: https://adobe.ly/4cTMxmq

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