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Merge 2 Adobe accounts in one

New Here ,
Jan 20, 2022 Jan 20, 2022

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Hi guys. 

 

I'm having issues when downloading the Adobe Cloud app, it keeps loading over and over.

The thing is that following the steps from the forum, the Terminal is showing me restricted permissions to access the file.

 

However, I believe the issue is because I have 2 Adobe accounts. 

 

In the first account I'm paying Adobe products, and is registered with a email address A. Then the other account with no paid products has email address B.

 

The problem here cames when I'm traying to modify the email address of the no paid account with the paid account. The error message is displaying, telling me that I already have an account.

 

How can I merge both accounts in a single one? Is this something that can be solved by calling Adobe Sales department? 

 

Thanks in advance!

Cristina

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correct answers 1 Correct answer

Community Expert , Jan 20, 2022 Jan 20, 2022

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
T

...

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Community Expert ,
Jan 20, 2022 Jan 20, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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