Mexico's IVA (VAT)

Community Beginner ,
Sep 01, 2020 Sep 01, 2020

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I've received a message stating that starting this month (Sep 2020), Abode will charge 16% of IVA (VAT) per order of the Mexican Government; in order to make this tax creditable, I will need the fiscal invoice, SAT (Mexican IRS) certified, will it be provided by Adobe?

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correct answers 1 Correct answer

Community Expert , Sep 01, 2020 Sep 01, 2020

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, o

...

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Community Expert ,
Sep 01, 2020 Sep 01, 2020

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Beginner ,
Sep 01, 2020 Sep 01, 2020

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John,

 

I do consider the topic of the general interest of all Adobe Mexican users, because this TAX requirement is brand new, that's why I post in the forum.  I will also contact support, per your recommendation, thank you.

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Community Expert ,
Sep 01, 2020 Sep 01, 2020

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Unfortunately, the Customer Support is the only way to get help.

See also: Find and print your Adobe invoice

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Community Expert ,
Sep 01, 2020 Sep 01, 2020

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>general interest of all Adobe Mexican users

 

True... so when you get the information from Adobe (which this is not) post the information back here

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Hi OP,

I'm also wondering about how to obtain an invoice that includes my RFC (VAT#) since adobe's billing platform rejects the format.

Did you ever get a definite answer from Adobe? I find their support hours somewhat limited. 

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New Here ,
Jan 26, 2022 Jan 26, 2022

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Did you get an answer about this? How to include the RFC? Thank you

 

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Community Beginner ,
Jan 26, 2022 Jan 26, 2022

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Not really, their argument is that they have no legal entity in Mexico, but curiously they are charging Mexican VAT, I think we sould have to report to SAT (Mexican IRS) and also to Profeco.

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New Here ,
May 02, 2022 May 02, 2022

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Supongo lo mismo, ya que estoy en México y si necesito facturar el pago que realizo de adobe

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New Here ,
Sep 21, 2022 Sep 21, 2022

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En nuestro caso, adquirimos el CC Plan a través de un retailer, y ellos nos dan CFDI. Desafortunadamente hasta donde se, los retailers sólo venden el paquete más grande, no las opciones pequeñas (como el plan para fotógrafos, por ejemplo). 

La otra opción (no estoy seguro de que se pueda), es usar el "invoice" que Adobe genera y con ese archivo hacer la comprobación. Lo he hecho con otros proveedores de software y aparentemente si es válido (por ser un "servicio" no un producto. 

Ojalá esta info sirva.

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New Here ,
Jan 26, 2022 Jan 26, 2022

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me too ;(

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