Mexico's IVA (VAT)

Community Beginner ,
Sep 01, 2020 Sep 01, 2020

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I've received a message stating that starting this month (Sep 2020), Abode will charge 16% of IVA (VAT) per order of the Mexican Government; in order to make this tax creditable, I will need the fiscal invoice, SAT (Mexican IRS) certified, will it be provided by Adobe?

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Account management , Billing

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correct answers 1 Correct answer

Adobe Community Professional , Sep 01, 2020 Sep 01, 2020

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to c

...

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Adobe Community Professional ,
Sep 01, 2020 Sep 01, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Community Beginner ,
Sep 01, 2020 Sep 01, 2020

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John,

 

I do consider the topic of the general interest of all Adobe Mexican users, because this TAX requirement is brand new, that's why I post in the forum.  I will also contact support, per your recommendation, thank you.

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Adobe Community Professional ,
Sep 01, 2020 Sep 01, 2020

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Unfortunately, the Customer Support is the only way to get help.

See also: Find and print your Adobe invoice

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Adobe Community Professional ,
Sep 01, 2020 Sep 01, 2020

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>general interest of all Adobe Mexican users

 

True... so when you get the information from Adobe (which this is not) post the information back here

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New Here ,
Jan 03, 2022 Jan 03, 2022

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Hi OP,

I'm also wondering about how to obtain an invoice that includes my RFC (VAT#) since adobe's billing platform rejects the format.

Did you ever get a definite answer from Adobe? I find their support hours somewhat limited. 

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New Here ,
Jan 26, 2022 Jan 26, 2022

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Did you get an answer about this? How to include the RFC? Thank you

 

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Community Beginner ,
Jan 26, 2022 Jan 26, 2022

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Not really, their argument is that they have no legal entity in Mexico, but curiously they are charging Mexican VAT, I think we sould have to report to SAT (Mexican IRS) and also to Profeco.

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New Here ,
May 02, 2022 May 02, 2022

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Supongo lo mismo, ya que estoy en México y si necesito facturar el pago que realizo de adobe

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New Here ,
Jan 26, 2022 Jan 26, 2022

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me too ;(

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