Mis click and paid 99gbp

New Here ,
Oct 17, 2021 Oct 17, 2021

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Hello. Good day. How can i refund my purchase? I just misclicked it and it automatically deducted in my bank. No confirmation, just one misclick. 

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correct answers 1 Correct answer

Community Expert , Oct 17, 2021 Oct 17, 2021

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Community Expert ,
Oct 17, 2021 Oct 17, 2021

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Community Expert ,
Oct 17, 2021 Oct 17, 2021

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Cancel your order within 14 days and request a refund.

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Oct 19, 2021 Oct 19, 2021

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I just messaged customer support. They said its cancellation fee for being
in contract. But theyre happy to refund me. I did not know there was a
cancellation of this much.

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Community Expert ,
Oct 18, 2021 Oct 18, 2021

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Did you buy an Adobe stocks asset? Contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Oct 19, 2021 Oct 19, 2021

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Hello. Thanks for the response. I accidentally clicked the Premier Pro Plan
99gbp.

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Community Expert ,
Oct 19, 2021 Oct 19, 2021

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Cancel as @Nancy OShea indicated. You should get a refund if you are in the 14 days time frame. 

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 19, 2021 Oct 19, 2021

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Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If the information does not help, then you need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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