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Misleading plan subscription - how to cancel without fee?

New Here ,
Jun 21, 2022 Jun 21, 2022

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I thought I had purchased a month to month subscription for Lightroom which I could cancel at any time. As I went to cancel it, it says I have a fee to pay to cancel because it is an annual subscription. This is not what I remember it saying when I signed up. How do I complain and speak to a real person at Adobe? 

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Jun 21, 2022 Jun 21, 2022

SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222 - links and pictures

 

It would seem that you did not understand that what you read just above the AGREE AND SUBSCRIBE button said you were buying a one year subscription

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Community Expert ,
Jun 21, 2022 Jun 21, 2022

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using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Expert ,
Jun 21, 2022 Jun 21, 2022

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SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/... - links and pictures

 

It would seem that you did not understand that what you read just above the AGREE AND SUBSCRIBE button said you were buying a one year subscription

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