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Mistake with payment

New Here ,
Sep 11, 2022 Sep 11, 2022

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Yesterday, Adobe took money from me for a subscription to Illustrator. I canceled my subscription last month and never used it again and deleted illustrator from my computer. There may have been a mistake, I just canceled the plan again. Is it possible to get money back? 

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correct answers 1 Correct answer

Community Expert , Sep 11, 2022 Sep 11, 2022

Hi Bangtan26060599jqya,

 

please note that this is mainly a public user-to-user forum, with only a limited amount of Adobe Employees present. We are not able to help you directly with any billing, account or subscription issues. You will need to contact Adobe Customer Care for assistance - they can help you better:


Best regards,
Maurice

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Community Expert ,
Sep 11, 2022 Sep 11, 2022

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Hi Bangtan26060599jqya,

 

please note that this is mainly a public user-to-user forum, with only a limited amount of Adobe Employees present. We are not able to help you directly with any billing, account or subscription issues. You will need to contact Adobe Customer Care for assistance - they can help you better:


Best regards,
Maurice

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New Here ,
Jan 29, 2023 Jan 29, 2023

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Hi I have mistake the plan for adobe stock pls refund my money

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Adobe Employee ,
Jan 30, 2023 Jan 30, 2023

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Hi Paramjeet28165518ukwl,

 

We appreciate you writing in. Happy to help.

 

We understand that you wish to get the refund for the cancelled subscription of Adobe Stock.

 

We see that the refund has already been initiated. We would request you to wait for 7-10 business days and you should see the credit in your account.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Sincerely,

Rashmi Swain

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