Mistake with payment

[Bangtan26060599jqya]

Yesterday, Adobe took money from me for a subscription to Illustrator. I canceled my subscription last month and never used it again and deleted illustrator from my computer. There may have been a mistake, I just canceled the plan again. Is it possible to get money back? 

[thatsmauri · Accepted solution]

Hi Bangtan26060599jqya,

please note that this is mainly a public user-to-user forum, with only a limited amount of Adobe Employees present. We are not able to help you directly with any billing, account or subscription issues. You will need to contact Adobe Customer Care for assistance - they can help you better:

• https://helpx.adobe.com/support.html

Best regards,
Maurice

[Paramjeet28165518ukwl]

Hi I have mistake the plan for adobe stock pls refund my money

[Rashmi27002770wxve]

Hi Paramjeet28165518ukwl,

We appreciate you writing in. Happy to help.

We understand that you wish to get the refund for the cancelled subscription of Adobe Stock.

We see that the refund has already been initiated. We would request you to wait for 7-10 business days and you should see the credit in your account.

Hope the information was helpful to you. Please let me know if you have any further questions.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Sincerely,

Rashmi Swain