Mistakenly typed in wrong birth year during account creation

New Here ,
Feb 01, 2022 Feb 01, 2022

Copy link to clipboard

Copied

I mistakenly created my account using 1999 as birth year when in fact it is 1998. How can I make this right? I tried to search for the page that allows me to chat with the customer care. But I'm unable to find it. 

TOPICS
Account management

Views

45

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Community Professional , Feb 01, 2022 Feb 01, 2022
You may be able to fix it yourself if you Log-in to your Adobe account and click this link https://account.adobe.com/ or Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you MUST also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in the chat bo...

Likes

Translate

Translate
Adobe Community Professional ,
Feb 01, 2022 Feb 01, 2022

Copy link to clipboard

Copied

LATEST

You may be able to fix it yourself if you Log-in to your Adobe account and click this link https://account.adobe.com/

or

Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines