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I wan't to speak to someone in person about the money I paid. I did an anulation. When do I get my money back. The website turns in loops....
Tanks.
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For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
Refunds are processed automatically and it takes sometime for it to happen
To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.
P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan
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If you cancelled in the 14-day frame of the start of your paid subscription, you will be refunded automatically. If you cancelled after that date, you are not eligible for a refund.
To check if you really cancelled your subscription, go to https://account.adobe.com/plans and check the status of your plans. If you see an active plan, you did not (yet) cancel, but you can do so, by clicking “Manage plan”.
With a successful cancel, you will get an e-mail.
Refunds are processed manually, so allow 5 working days for the refund to be processed. Weekends and Sundays are non-working days. Some banks also need 2-3 days to account the refund.
If all this is not working for you, you may contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.
(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)