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Money back after anulation

New Here ,
Oct 08, 2022 Oct 08, 2022

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I wan't to speak to someone in person about the money I paid. I did an anulation. When do I get my money back. The website turns in loops....

Tanks.

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Account management , Billing

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Refunds are processed automatically and it takes sometime for it to happen

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Oct 08, 2022 Oct 08, 2022

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LATEST

If you cancelled in the 14-day frame of the start of your paid subscription, you will be refunded automatically. If you cancelled after that date, you are not eligible for a refund.

 

To check if you really cancelled your subscription, go to https://account.adobe.com/plans and check the status of your plans. If you see an active plan, you did not (yet) cancel, but you can do so, by clicking “Manage plan”.

Abambo_0-1665231856615.png

With a successful cancel, you will get an e-mail.

 

Refunds are processed manually, so allow 5 working days for the refund to be processed. Weekends and Sundays are non-working days. Some banks also need 2-3 days to account the refund.

 

If all this is not working for you, you may contact Adobe customer care. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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