I've purchased 1 of adobe's pre-paid annual plan. The payment was successful at first but after few hours, they have rejected the payment & "returned" the money.
The problem is, the payment that was supposed to return to the credit card was kept on-hold (meaning, I can't use the money) and the bank told me to contact Adobe and let them know that the purchase has failed. I still have the failed purchase order number on my mail box & I need to contact adobe & tell them about this problem.
What do you people suggest I do? Should I wait till Monday to contact them?
After the failed order, I ordered another adobe plan & the order was successful. I've been using creative cloud's softwares for days now.
The payment of the latter order was successful and the money was withdrawn from the bank but the former order has failed & the money was kept on-hold.
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The reason why I posted this post is because I didn't explain it well on the previous one.
(For whatever reason when Adobe tried to charge your payment method it did not go through. The Bank/CC/Whatever Rejected it.)
No, the reason why the first payment had failed isn't because the bank has rejected the payment, but it was because I subscribed on a 7 days free trial & tried to subscribe a yearly plan during the 7 days free trail.
The second payment was accepted only after I cancelled the 7 days free trial.
The bank told me to just contact Adobe to tell them that 1 of the purchases were unsuccessful