Monthly charged after cancellation!

New Here ,
Dec 23, 2021 Dec 23, 2021

Copy link to clipboard

Copied

What's the solution if they continued to monthly charge me after trial version cancellation in September?

Views

43

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 23, 2021 Dec 23, 2021

Copy link to clipboard

Copied

Moving thread to the Account, Payment, & Plan forum from Using the Community

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 23, 2021 Dec 23, 2021

Copy link to clipboard

Copied

Hello @Zsuzsanna22374344iglk,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 23, 2021 Dec 23, 2021

Copy link to clipboard

Copied

LATEST

You should have received a confirmation email when you cancelled.  Check your spam folder.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines