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Monthly charges don't add up

Explorer ,
Oct 20, 2023 Oct 20, 2023

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I recently recieved an email saying:

 

The price of Creative Cloud All Apps 100GB is increasing, changing from £43.32/month to £56.98/month (inclusive of applicable taxes/VAT/GST) on your next renewal date. 

 

However i'm currently paying £51.98/month not £43.32/month as stated above. When i tried to ask the virtual assistant for help they gave me this information about my account (before promptly cutting me off):

 

Here are the details linked to your account:

Creative Cloud Indiv (active)

Creative Cloud All Apps 100GB (active)

 

What is 'Creative Cloud Indiv' and does the additional £8.66 relate to this? I only signed up to one service as far as i know. 

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Community Expert ,
Oct 20, 2023 Oct 20, 2023

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cc indiv is the cc individual plan.

 

continue your conversation with adobe support, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

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Explorer ,
Oct 20, 2023 Oct 20, 2023

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How do i contact Adobe Support that isn't via that live chat platform? Is there an email address?

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Community Expert ,
Oct 20, 2023 Oct 20, 2023

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no email. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Adobe Employee ,
Oct 20, 2023 Oct 20, 2023

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Hi @bpk101,

Please avoid sharing any account related confidential info here. This is a public forum.

We hope you get your issue sorted out. Let us know if you have any questions.

Regards,

Shivangi 

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Explorer ,
Oct 20, 2023 Oct 20, 2023

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What would be deemed confidential in the info i shared? The price is universal (unless it isn't?!)

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Community Expert ,
Oct 20, 2023 Oct 20, 2023

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i didn't (and don't) see personal information.  if i had, i would have removed it.

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