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Monthly payment

New Here ,
Feb 13, 2022 Feb 13, 2022

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I installed the Adobe app last month and paid first monthly payment on 10th January 2022, then the Adobe picked up 10th February 2022 from my account but I can't use the app and there is BUT NOW icon when I want to open it. 

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Community Expert ,
Feb 15, 2022 Feb 15, 2022

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check your account to verify your subscription is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then, if your account shows a subscription, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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New Here ,
Feb 21, 2022 Feb 21, 2022

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It sorted out. Thanks 

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Community Expert ,
Feb 21, 2022 Feb 21, 2022

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you're welcome.

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