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Move account ownership

New Here ,
Oct 16, 2020 Oct 16, 2020

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Hi, we had an employee who had individual account with company's email and now the person has left the come. How can we recover the company files from the account?

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Adobe Community Professional ,
Oct 16, 2020 Oct 16, 2020

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Adobe Community Professional ,
Oct 16, 2020 Oct 16, 2020

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Do you have the login information?

If not, I don't think you will be able to do that.

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Adobe Community Professional ,
Oct 16, 2020 Oct 16, 2020

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Technically if it's their individual account, you cannot request access to it. Contact the former employee and ask him/her for the files. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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