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Multi payments

New Here ,
Sep 20, 2022 Sep 20, 2022

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Hello, I've got an issue with my adobe creative cloud. I noticed in my bank account that I was charged for my subscription two or even three times a month. I don't have any other active plans on any other accounts. What can cause this issue?

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Community Expert ,
Sep 20, 2022 Sep 20, 2022

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an error on your part or adobe's.  to find out which and correct it, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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