My Abode account got Hacked!!

[aqdas_8793]

I was using Adobe premium for creative cloud and recent paid for my subscription, and about 45 mins ago I got mail that someone changed my email.

What should I do, will I be able to get back my account even without the premium if possible.

I am very panicked rn.

When I tried to login to my account I was not able to find one and had create new account with same Id.

[kglad]

check your account to see, https://account.adobe.com

the email may be from a scammer.

also, enable 2fa to protect yourself in the future.

[aqdas_8793]

I checked my account, Now adobe login considered my email as a completely new mail id and I had to make a new account with the same email.

[kglad]

did you enable 2fa using a mobile to confirm your identity?

[aqdas_8793]

Yes, I did with this new account.

[kglad]

great.  then you won't go through this again.

[aqdas_8793]

I know, I was DUMB to remove 2fa to ease login. But I'm only concerned about my personal and other data stored in that creative cloud of previous account.

[kglad]

download/delete the files as meet your needs:

use a web browser to navigate to the following locations. at each location there are several folders/link to check.:

https://assets.adobe.com

https://lightroom.adobe.com

https://documentcloud.adobe.com

https://spark.adobe.com

if you delete anything from any of these locations, check for a deleted folder where your file(s) was (were) moved. if you want to clear space you must delete files in the deleted folder. the used storage shown at each of those four sites (when totaled), should match the space shown used by your cc files.

if not use your mobile cc app to check for mobile generated saves.

[aqdas_8793]

My previous account completey got renewed, I lost access to all the things and these links are useless. I recommend you to see the attached screenshots of the mails.

I would be highly glad if you could provide help from the customer support like mail id of customer support so that I can raise a issue.

[kglad]

@aqdas_8793 

i'm no longer allowed to tell you how to contact adobe support.  you have to await an adobe employee (that will be badged) to tell you that.  if you don't see a post here from one within the next 24 hours, let me know.

[aqdas_8793]

Okay, Thanks for your help.

What are the chances I will be able to get back my account with all my data if not deleted by the hacker?

[kglad]

not great, unless you can get back your previous account.

[aqdas_8793]

I got payment proof for premium subscription as well for the past 5 months or so, will it make a difference and easier to get back my data?

[kglad]

@Jeff_A_Wright 

can @aqdas_8793 be helped?

[Jeffrey_A_Wright · Accepted solution]

Thanks for tagging me, @kglad !

I am sorry, @aqdas_8793 , but the only Adobe account that exists is the one that you are using to post to this public discussion forum. The other e-record.com accounts don't exist, so I would suspect someone is sending you a phising e-mail. Please make sure to report the e-mail to your provider.

I would encourage you to add a secondary e-mail account to help make sure you never loose access. Please see https://helpx.adobe.com/manage-account/using/change-email-address.html for more information. Since you are able to post to this public discussion forum, then it would appear that you have access to your account. If you are trying to access a different account, then see https://helpx.adobe.com/manage-account/using/change-or-reset-password.html for information on how to request a password reset. 

[aqdas_8793]

Thanks for your reply, I checked that is not a phising mail. My account security literally got breached, I believe my password got leaked and the hacker changed the primary mail id associated with my account multiple times. When I tried to login with my id, the adobe login page told to make a new account and hence I had to make a new account with that same email which was assosiated to previous account (you are righ the new account is this that I am using in this forum with the same email Id as of previous account).

I don't know if I am able to explain my situation or not.