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My account looks like trial

New Here ,
Sep 26, 2020 Sep 26, 2020

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I bought and keep paying every month, for about two years,  the Creative Cloud for Students pack, and when I open it today, it appears like I just going to start a trial to buy the product. Why is this happening? Why the account looks like I never pay? 
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Account management, Billing

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Adobe Community Professional ,
Sep 26, 2020 Sep 26, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Employee ,
Sep 28, 2020 Sep 28, 2020

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Pablo, to add to Manan's response, there is no Creative Cloud membership currently associated with the e-mail you used to post this public discussion forum.  Please verify with whoever you bought the Creative Cloud for Students membership from, that you are using the correct e-mail address to sign in.

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