My account

Report · Sep 30, 2020

Hi,

I bought Adobe Creative Cloud, which I thought allows me to use difference apps such as InDesign and Photoshop. Now that I get into Creative Cloud, it asks me to pay for the apps - I'm already paying for this! I've had two bills, but I cannot access to manage my account. I also did want to cancel the Adobe Stock after the trial - but your site is not allowing me to do so!

This is very frustrating, and I cannot afford to pay for you FOR NOTHING. So please please help - your help center doesn't get me any help either.

How can I manage my account AND how can I cancel the Adobe Stock? Not happy with your services, I haven't been able to use any of your apps during this month.

Br,

Fanni

Report · Sep 30, 2020

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Report · Sep 30, 2020

For cancelling Adobe Stock, see the following link

https://helpx.adobe.com/stock/kb/cancel-membership-subscription-stock.html

-Manan