My Adobe subscription suspended

[Nalin31604589czsf]

My Adobe subscription got suspended. This happened after I installed a new system ssd hard drive on my computer and reinstalled Windows. What should I do now?

[jane-e]

@Nalin31604589czsf 

I've moved your post from Creative Services to the Account, Payment, & Plan for you.

You will need to contact Adobe Customer Care directly. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

If your browser blocks the Chat window, try the steps here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

[Nalin31604589czsf]

My Adobe subscription got suspended. This happened after I installed a new ssd for system hard drive on my computer and reinstalled Windows. What should I do now?

[Mod: Moved to the Account, Payment & Plan forum]

[AxelMatt]

What's the exact message that you get?

Check your account via a browser and check who many active installations do you have? 

If there are two active machines delete that on which you changed the SSD.

If this doesn't help you've to contact the Adobe support. This is a public forum, not the link to Adobe support. Sorry, but we're normal users  and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

If you like you can also use Twitter (now X):  Adobe Care (@AdobeCare) / X

Also - beware of answering anyone who sends you a private message or an email.

https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

[Peru Bob]

What do you mean by "suspended"?

Is there an error message?  If so, what, exactly, does it say?

What happens when you try to log in to your account or try to open the software?

[Kanikas]

Hi Nalin31604589czsf,

We did not find any active/suspended subscription under the ID that you are using with the community. By using a SSD, the subscription does not get suspended. Do you mean that you need a link to download a fresh version as the Windows was re-installed? If yes, please use this link to download again: https://adobe.ly/3OLFx0H

Hope this helps!

Thanks
^KS