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My bill was higher than expected

Guest
Oct 02, 2022 Oct 02, 2022

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Hi! 2 months ago I bought a full creative cloud pack by student subscription, which was 19.99 USD pro month. Today, after 2 months, I was charged 23 USD. Do you know why it happened? 

 

[Moderator moved the thread to the correct forum]

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LEGEND ,
Oct 02, 2022 Oct 02, 2022

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That is the normal student rate. For the first 12 months you get a special deal.

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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@Test Screen Name,

But not after two months, and the second year price is higher!

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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I would recommend to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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$3 increase sounds like a regional TAX increase or currency exchange adjustment to me.   Where do you live?

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jan 23, 2024 Jan 23, 2024

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I had the same. But with a regular plan. I was paying 30,25eu and suddenly without any notification they charged me 62eu. And I dont know what changed and why. Someone knows more ?? Please help.

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Community Expert ,
Jan 23, 2024 Jan 23, 2024

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@aselvi,

Introductory rates are for the first 12 months only.  The normal rate for a Creative Cloud ALL apps plan is USD $60/month plus your region's taxes, tariffs and other fees.

https://www.adobe.com/creativecloud/plans.html

 

For example, eligible students & teachers pay USD $20/month for the first year. 

$39/month the second year. 

$60/month thereafter...

 

For details on what you're purchasing, go to your Adobe Account at  https://account.adobe.com/plans

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
Jan 24, 2024 Jan 24, 2024

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As long as students and teachers are eligible, they get the second year reduced price. which is about 50% of the full rate. 

 

But if you are no more eligible (or you did not prove eligibility) the price will change to the full price at subscription renewal.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Jan 24, 2024 Jan 24, 2024

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LATEST

@aselvi 

 

if you have an individual subscription, at the end of the first year you can expect your introductory cost to end and the new price to begin, https://helpx.adobe.com/x-productkb/policy-pricing/subscription-price-increase-2023-individual-plans...

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Adobe Employee ,
Jan 24, 2024 Jan 24, 2024

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We're unable to check your account info because you're logged in as a Guest account. Please post your query using the correct email address so that we can check the account info and share the best possible solution here.

 

Regards,

Shivangi

 

Do not share any personal info(email ID, contact number, etc) here as this is a public forum.

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