My bill was higher than expected

[Guest]

Hi! 2 months ago I bought a full creative cloud pack by student subscription, which was 19.99 USD pro month. Today, after 2 months, I was charged 23 USD. Do you know why it happened? 

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[Test Screen Name]

That is the normal student rate. For the first 12 months you get a special deal.

[Abambo]

@Test Screen Name,

But not after two months, and the second year price is higher!

[Abambo]

I would recommend to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

[Nancy OShea]

$3 increase sounds like a regional TAX increase or currency exchange adjustment to me.   Where do you live?

[aselvi]

I had the same. But with a regular plan. I was paying 30,25eu and suddenly without any notification they charged me 62eu. And I dont know what changed and why. Someone knows more ?? Please help.

[Nancy OShea]

@aselvi,

Introductory rates are for the first 12 months only.  The normal rate for a Creative Cloud ALL apps plan is USD $60/month plus your region's taxes, tariffs and other fees.

https://www.adobe.com/creativecloud/plans.html

For example, eligible students & teachers pay USD $20/month for the first year. 

$39/month the second year. 

$60/month thereafter...

For details on what you're purchasing, go to your Adobe Account at  https://account.adobe.com/plans

Hope that helps.

[Abambo]

As long as students and teachers are eligible, they get the second year reduced price. which is about 50% of the full rate. 

But if you are no more eligible (or you did not prove eligibility) the price will change to the full price at subscription renewal.

[kglad]

@aselvi 

if you have an individual subscription, at the end of the first year you can expect your introductory cost to end and the new price to begin, https://helpx.adobe.com/x-productkb/policy-pricing/subscription-price-increase-2023-individual-plans...

[Shivangi_Gupta]

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