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My bill was higher than expected

New Here ,
Oct 02, 2022 Oct 02, 2022

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Hi! 2 months ago I bought a full creative cloud pack by student subscription, which was 19.99 USD pro month. Today, after 2 months, I was charged 23 USD. Do you know why it happened? 

 

[Moderator moved the thread to the correct forum]

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LEGEND ,
Oct 02, 2022 Oct 02, 2022

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That is the normal student rate. For the first 12 months you get a special deal.

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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@Test Screen Name,

But not after two months, and the second year price is higher!

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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I would recommend to contact Adobe customer care for this. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

ABAMBO | Hard- and Software Engineer | Photographer

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Community Expert ,
Oct 03, 2022 Oct 03, 2022

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$3 increase sounds like a regional TAX increase or currency exchange adjustment to me.   Where do you live?

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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