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My card has been getting charged for months with no active subscription

New Here ,
Sep 30, 2022 Sep 30, 2022

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Hi there,

 

For months my account has been charged to 'Adobe Creative' but none of my accounts (I have 3 that i've used at different points) have an active subscription.

 

I can't find any helpful links or any way to contact Adobe.

 

Please help me, i'm not very well off and the money has been preventing me from getting food.

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Account management , Billing

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Community Expert ,
Sep 30, 2022 Sep 30, 2022

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You need to contact support and get this sorted out. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Oct 01, 2022 Oct 01, 2022

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LATEST

in addition to chat mentioned by @Manan Joshi, you can use phone and twitter.




phone: https://helpx.adobe.com/contact/phone.html

twitter: tweet @AdobeCare.

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