My Credit Card Is Not Accepted

[nbstd]

I have been trying to buy an annual plan for 5 days. I tried to shop with 5 different credit cards from 3 different banks, but Adobe still did not accept my credit card.

In my conversation with the bank employees, they said that my credit card is open to international shopping and there is no problem. I can already shop from different platforms abroad.

I changed my membership, I changed the location where I have internet connection. I talked to customer representatives for 5 days. I still could not buy an annual plan.

I am having serious problems. Please help. After the purchase, a message is returned saying ''The transaction may fail for a variety of reasons. Double-check your payment information and make sure you entered it correctly. If this issue persists, you may need to use a different payment method or contact your bank.''

[kglad]

you can use klarna or an authorized reseller, https://adobedealreg.secure.force.com/PartnerSearch?lang=en

[nbstd]

All Adobe partners in Turkey offer support for corporate sales. You cannot buy individually. It is very interesting that a company like Adobe cannot provide a solution to such a problem. There are many users on the internet who have problems like me. I do not think the solution is to direct them to partners.

[kglad]

did you try klarna?

[nbstd]

When I try to buy through Klarna I see that the 1 year photography plan is almost twice as much. This is not fair.

[kglad]

you can try adobe support.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[enqin]

I have been talking to customer representatives since the day I had the problem. They send me a link to add my credit card information. I add my credit card information through this link, but they say it is not accepted and that I should add a different card. I tried 5 different credit cards in this way, but still no results.

[Kanikas]

Thank you for letting us know, however, you will have to get in touch with the support team only to get this resolved.

Kindly use the same link (shared above) to contact support and get this sorted.

Thanks