My credit card was wrongfully charged by Adobe!

[Jürgen999999999]

Adobe attempted to charge my credit card and the description in the statement says "subscription payment" but I have no active subscriptions with Adobe. I have not been a client for a few years now.

Please see images!

Why is this happening?!?! How can I contact Adobe representative directly regarding this issue?!?!

[Peru Bob]

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

or Twitter:
https://twitter.com/AdobeCare

[John T Smith]

Do you have a family member who has physical access to your credit card?

You also need to contact the theft/fraud department at your credit card company

[kglad]

if adobe has/had the same credit card info, check with adobe support before contacting the credit card issuer.

if adobe never had this info, contact the credit card issuer asap

[Nancy OShea]

Are you certain you or a family member don't have another account under a different email?