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My email is incorrect

New Here ,
Feb 03, 2023 Feb 03, 2023

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I want to end my subscription, which I began today, since I found out it is not the right product for me. I have entered a wrong email address, so I cannot change the adress or get in contact with adope and end the subscription the ordinary way. Is there mailadress or phone I can call?

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correct answers 2 Correct answers

Community Expert , Feb 03, 2023 Feb 03, 2023

How to change the email address associated with your Adobe account

You may want to change the email address associated with your Adobe account if you have entered an incorrect email address or if you want to use a new primary email address.

Note: You cannot change the email address if you created your Adobe account using your social account.

  • In the Account information and access section, select Change next to Primary ema

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Adobe Employee , Feb 03, 2023 Feb 03, 2023

Hi there,

 

Happy to help!

 

We have checked your account and we see that you have a Photoshop subscription under the email address associated with the community which has been cancelled.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Also, we have initiated a refund and you should be able to see the amount credited in your account within 7-10 business days.

 

Please do not share any personal/confidential information like ema

...

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Engaged ,
Feb 03, 2023 Feb 03, 2023

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i think you can change ( edit ) your adobe email address in 'account settings' from this forum

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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How to change the email address associated with your Adobe account

You may want to change the email address associated with your Adobe account if you have entered an incorrect email address or if you want to use a new primary email address.

Note: You cannot change the email address if you created your Adobe account using your social account.

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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I've moved this to the Account, Payment, & Plan forum.

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Adobe Employee ,
Feb 03, 2023 Feb 03, 2023

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Hi there,

 

Happy to help!

 

We have checked your account and we see that you have a Photoshop subscription under the email address associated with the community which has been cancelled.

 

Please log in to the Adobe account and you should be able to see all the active plans.

https://account.adobe.com/

 

Also, we have initiated a refund and you should be able to see the amount credited in your account within 7-10 business days.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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