I sent Adobe a private email, on Friday, December 10, 2021, 03:52 PM East African Time, but up to now, I have not received the reply. Do adobe has dedicated mail for private contacts?
Please feel free to share your issue with us on ou community so that we can help you. You may also try to contact our support here: https://helpx.adobe.com/in/contact.html
Hope this helps!
Adobe does not provide support via email, so even if the email address was genuine(which I doubt) the chances of getting a response are quite slim. So the best option is to use the support chat as mentioned by @KanikaS
Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
3 Easy Ways to Identify Genuine Adobe Staff
CONTACT ADOBE SUPPORT:
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html