My father passed away and I want to cancel my subscription.

New Here ,
Aug 02, 2022 Aug 02, 2022

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Hello, I been trying to cancel my payment for Adobe, my father passed away and had a love for creating art.

I do not know his credentials, for he is not here anymore.

 

How do I cancel his membership? I don't use Adobe as much and I want to cancel it for future withdrawals.

 

Thank you.

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New Here ,
Aug 02, 2022 Aug 02, 2022

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His account is under his email.

And payment is made from me.

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Adobe Community Professional ,
Aug 02, 2022 Aug 02, 2022

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Please go to Adobe Customer Service (make sure to sign in to allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Aug 02, 2022 Aug 02, 2022

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It says I need an active plan to connect to a live agent.....

I'll try to contact via phone then.

 

Thank you Peru

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