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My images will be deleted but I can't find the account

New Here ,
Feb 22, 2022 Feb 22, 2022

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I received an email from adobe that my images will be deleted and to purchase cloud space. I received this from a different email account. I get help from adobe but they say I don't have a paid subscription for this account. How do I find the images they are referring to and why did I get this email? For a different account I did loose my images, is it possible the 2 email addresses are associated? How do I get back those images also?

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Community Expert ,
Feb 23, 2022 Feb 23, 2022

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What is the email address that it was sent from?

It is possible that it may be from a scammer.

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Community Expert ,
Feb 23, 2022 Feb 23, 2022

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It is not a good idea to have files in only one place

 

I use a Sata docking station and several 'bare' drives for backup
https://www.amazon.com/StarTech-com-External-docking-station-drives/dp/B00U8KSLA8/

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Community Expert ,
Feb 23, 2022 Feb 23, 2022

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If you have more than one account, it would likely be under a different ID (email).

To find out what plans you have, log-in to your online account below.

https://account.adobe.com/plans

 

See below for details about managing your Creative Cloud Space and how to remove unwanted files from storage.

https://helpx.adobe.com/creative-cloud/kb/file-storage-quota.html

 

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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