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My mobile gor stolen with mobile number

Community Beginner ,
Nov 07, 2022 Nov 07, 2022

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My mobile gor stolen with my mobile number. And now when I am trying to log in verification it goes to mobile number which got stolen even if I use reset password still verification goes to that mobile. There is no other option.

I won't able to access my account

Please help 

 

 [Moderator - moved to Account, Payment, & Plan]

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Account management

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correct answers 1 Correct answer

Community Expert , Nov 08, 2022 Nov 08, 2022

contact your mobile carrier to have the number moved to your replacement phone.  you (or whoever's paying the mobile bill) control the mobile number.

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Community Expert ,
Nov 08, 2022 Nov 08, 2022

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contact your mobile carrier to have the number moved to your replacement phone.  you (or whoever's paying the mobile bill) control the mobile number.

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Community Expert ,
Nov 11, 2022 Nov 11, 2022

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That's the beauty of a two factor verification. I also have one e-mail and a secondary e-mail. And I'm using the Adobe verification app on my phone and iPad. 

 

But the task for you is: when someone steals your phone, contact your phone service provider and complain to the police. Tge service provider will lock the number and attribute that to your replacement phone. Depending on the phone, they may also lock the phone and render it useless to the thieves. If you don't alert both, service provider and police, you may be liable for any cost involved by the phone.

ABAMBO | Hard- and Software Engineer | Photographer

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