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My subscription has been canceled

New Here ,
Jan 31, 2024 Jan 31, 2024

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For some reason, my subscription has been cancelled even though I paid it some weeks ago. How is that possible?? Please help. I have to many important things here.

 

// A very stressed out student

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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if your school administers your plan, contact your admin, https://helpx.adobe.com/in/enterprise/kb/contact-administrator.html

 

if you administer your plan, contact adobe support.  there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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New Here ,
Jan 31, 2024 Jan 31, 2024

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Hi!

Thank you for your quick reply, but I did searched for an answer before I
sent this. But the only ones that I found was not really answered, and were
therefore unhelpful.
No, my subscription is not made from my uni as I like to have complete
control of my account if trouble happens.
And I’m not using my student benefits anymore due to I had to quit some of
my studies and can’t therefore use them.

So, my question still stands. How is it possible that my non-student
account has been cancelled even though I paid it in full??

// Alexandra

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Community Expert ,
Jan 31, 2024 Jan 31, 2024

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again, you need to contact adobe support for that info.  non-adobe employees (like me) do not have access to your account information.

 

without a subscription use twitter/x

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