For some reason, my subscription has been cancelled even though I paid it some weeks ago. How is that possible?? Please help. I have to many important things here.
if you administer your plan, contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):
chat: use a browser that allows popups and cookies and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen in the chat field (lower right), type AGENT be patient, it can take quite a while to reach a human.
twitter/x: tweet @AdobeCare
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.
Thank you for your quick reply, but I did searched for an answer before I sent this. But the only ones that I found was not really answered, and were therefore unhelpful. No, my subscription is not made from my uni as I like to have complete control of my account if trouble happens. And I’m not using my student benefits anymore due to I had to quit some of my studies and can’t therefore use them.
So, my question still stands. How is it possible that my non-student account has been cancelled even though I paid it in full??
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