My subscription

Report · Nov 28, 2021

Hi so I just recently bought all Adobe apps and paid for my subscription but when I went to download a few apps I was only able to get the trials for most apps. So I double checked if I bought the right subscription or if my payment went through, and I found out it said my account wasn't even subscribed to anything but I was billed for the month for creative apps. I don't know if I need to call customer service or if this an easy fix?

Report · Nov 28, 2021

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Report · Nov 29, 2021

Hi,

Please Try the steps mentioned in the following link :
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.

Thank you.