My subscription

New Here ,
Nov 28, 2021 Nov 28, 2021

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Hi so I just recently bought all Adobe apps and paid for my subscription but when I went to download a few apps I was only able to get the trials for most apps. So I double checked if I bought the right subscription or if my payment went through, and I found out it said my account wasn't even subscribed to anything but I was billed for the month for creative apps. I don't know if I need to call customer service or if this an easy fix?

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Adobe Community Professional ,
Nov 28, 2021 Nov 28, 2021

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Nov 29, 2021 Nov 29, 2021

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Hi,

 

Please Try the steps mentioned in the following link : 
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it does not work then you will have to contact support. These are peer to peer forums and no one here has access to your account information. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.

 

Thank you.

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