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nao consigo acessar minha conta

New Here ,
Dec 18, 2023 Dec 18, 2023

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Entro na minha conta com o email de cadastro, porem quando abro o photoshop ele abre com o email alternativo e não reconhece que há um plano pago e oferece para comprar um plano. Nao consigo fazer logoff e entrar com o email principal. Já fiz  de tudo, já deletei o photoshop,  0 creative cloud, mas sempre que instalo novamente ele entra direto com este email alternativo e não me deixa acessar a conta. Ja perdi  mais de 30 horas tentando corrigir o problema, entre suporte tecnico, chat e buscas na internet, nada fizeram ate agora a não ser cobrar o plano em dia... puta palhaçada... estou muito indignada... inconformada... DECEPCIONADA!!!!

 

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Community Expert ,
Dec 18, 2023 Dec 18, 2023

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Community Expert ,
Dec 18, 2023 Dec 18, 2023

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">

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Adobe Employee ,
Dec 19, 2023 Dec 19, 2023

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Hi @Liza Kotaka,

We're sorry for the disappointment. We understand it could be frustrating. To understand the issue better, we checked your account info. However, there is no active or trial subscription linked with this email address.

Could you post the query with your primary email address? [Do not share your email ID in this post as this is a public forum]

 

We're here to help.

Regards,

Shivangi

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