Necesito Cancelar suscripción anual

[DeivissGood]

Hace días intento cancelar mi suscripción y me envía siempre a las mismas páginas, es como un búcle infinito, siempre las mismas páginas y el botón cancelar no existe, esto me parece mas bien un engaño, un fraude corporativo, alguien ha podido cancelar su suscripción??

alguien puede ayudarme ha salirme de esto?

además que no tengo dinero para pagar

gracias

saludos

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[DeivissGood]

Siempre envían esta misma respuesta, y me envían a la misma página, un bucle,...NO sirve la respuesta que me dan NO sirve, y lo pongo en un foro publico para que la gente se entere

saludos

[KanikaS]

Hi David,

I see you have an active Creative Cloud subscription under the same ID as with forums. The subscription you ave can only be cancelled by our support team. Please use the link shared above to contact support.

Feel free to update the thread for more questions.

Thanks

Kanika

[ruans59164605]

me esta pasando lo mismo!
Un absurdo

[Gintare5EDF]

A mi tampoco dan opcion modificar el plan o cancelar la subsripcionj lo cual necesito hacer porque no quiero pagar por algo que no utilizo.Y en parte de suport solamanete hay videos en cuales tampoco sale nada que ayude ya que no hay opcion de modificar o cancelar. Si en breve no recibo ninguna respuesta me niego pagar lo que son pasadas 14 dias de prueba.

[Gintare5EDF]

Parece que me dejo cancelar por fin tal comomdemuestra en el video.No entiendo porque ayer no havia tal opcion,pero bueno mas vale tarde que nunca.

[pamelc95808863]

yo igual! llevo días y lo mismo!!!

[felipem18223036]

I have the same problem with a suscription to Adobe Pro.How Can I unsuscript considering that is month to month? There are not option.

[ScottVal · Accepted solution]

Hi Felipe, have you already tried our cancellation steps here? https://helpx.adobe.com/creative-cloud/help/cancel-membership.html If that doesn’t work, can you If you still need help with cancelation. Please contact our chat support here who can help you with this. Contact Customer Care

Regards

Scott

[iancf7]

POR FAVOR NECESITO URGENTE CANCELAR MI SUSCRIPCIÓN A ADOBE ACROBAT DC!!! SIGO TODOS LOS PASOS Y SIEMPRE TE REDIRIGE A LAS MISMAS PÁGINAS. ESTO PARECE FRAUDULENTO. NECESITO LA CANCELACIÓN DE MI SUSCRIPCIÓN URGENTE!!! MI USUARIO ES

[personal information removed per policy - https://forums.adobe.com/docs/DOC-3731]
[This is a public forum, not Adobe support, please do not post personal information]

[John T Smith]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

[alinal22768111]

TAMBIEN NECESITO CANCELAR MI SUSCRIPCION ANUAL POR FAVOR YA SE HACE IMPAGABLE EL MONTO DE TARIFA PRECIO DOLAR DEBIDO A POLITICAS EN MI PAIS, NECESITAMOS UNA SOLUCION URGENTE, JAMAS RECOMENDARE A NADIE UTILIZAR ESTE SERVICIO, PESIMOO. CANCELAR LA SUSCRIPCION DE ACROBAT PRO DC, POR FAVOOOOOR.

[jose4sm]

Finalmente lo que hay que hacer es contactarse por chat con adobe.com ya que Adobe Latinoamérica no da la opción. Hay que pedir dar de baja y el operario se encarga de hacerla y te llegan los correos de confirmación. Adobe Latinoamérica no tiene la opción de dar de baja con un click y la comunicación debe ser solo en horarios de oficina y Adobe EEUU tiene contacto las 24hrs. Saludos y exito, las nuevas opciones no Adobe de trabajo están siendo cada vez mejor y accesibles.

[ruans59164605]

Hola, como lo has echo para cancelar? donde esta el apartado CHAT para solicitar la cancelacion?

Es ridculo lo que hacen los de ADOBE... menuda verguenza.
Gracias

[Abambo]

Go to adobe.com. Sign into your account. You will see a « Contact us » (Contacto) button. From there you will be guided until the chat or phone support. Best is chat here, because that’s 24/24 and 7/7.

You can normally cancel your subscription by using the « manage account » (Administrar cuenta).

[Ricardo_ph93]

Pudiste cancelar tu plan? me dices como?

[marielacast76@gmail.com]

me pasa lo mismo hace meses estafa total, el lunes llamo a la tarjeta y desconozco el cargo

[Aisha24570677k5se]

Uhhh, me está pasando lo mismo. ¿cómo pudiste solucionar?

[Silvia25166737u16g]

Inicia sesion en tu cuenta de Adobe, ingresa en "Administrar cuenta", sigue el link  "contactar con asistencia tecnica" se abre un chat y una persona te pregunta que ayuda necesitas, le dices que quieres cancelar la suscripcion, le explicas los motivos y te dan la cancelacion. No se de que pais eres, pero en Argentina, el horario de atencion creo que es hasta las 15hs. Yo lo hice asi, espero que tambien puedas hacerlo, suerte

[Javier28061539eeb4]

Hola,

A mi me pasa lo mismo. Nadie responde y es imposible cancelar la suscripcion!!

[KanikaS]

Hi there, 

We're sorry for the experience. Please see this article to understand how you can cancel the subscription:

https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html. 

Hope this helps! 

Regards 

Kanika 

[kglad]

@Javier28061539eeb4 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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