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need a refound

New Here ,
Oct 08, 2023 Oct 08, 2023

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i need a refound for my suscription in adobe photoshop because i dont use that anymore so i need a refound for the last time i paid $20.99

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Community Expert ,
Oct 08, 2023 Oct 08, 2023

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whether you use your subscription is not relevant to getting a refund.  canceling during the initial trial may allow a refund. otherwise, you may owe a penalty for early cancellation.  so check:

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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