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Need help accessing my account

New Here ,
Jun 28, 2024 Jun 28, 2024

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I cant access my account due to forgotten gmail. Is it possible to change the gmail but keep the account? I dont want do end the subscription but right now i cant access the account because i dont have the password to my gmail. Is it possible to solve?

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Community Expert ,
Jun 28, 2024 Jun 28, 2024

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@Johan38320924sb1c is this an individual or enterprise account?

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New Here ,
Jun 28, 2024 Jun 28, 2024

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Its a individual Lightroom account 

 

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Community Expert ,
Jun 28, 2024 Jun 28, 2024

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@Johan38320924sb1c You'll need to contact Adobe Customer Care. Your best bet is to try via X (Twitter)  @adobecare since you cannot log into Adobe.com without your email.

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Community Expert ,
Jun 28, 2024 Jun 28, 2024

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Don't be surprised if they cannot help you - they may direct you back to Google to try a password reset or account recovery. Google has procedures to recover forgotten passwords for gmail accounts.

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New Here ,
Jun 28, 2024 Jun 28, 2024

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Alright thanks 

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Adobe Employee ,
Jun 28, 2024 Jun 28, 2024

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Johan, thanks for your question. Make sure you have regained access to your Gmail account. Once you can send and receive e-mail successfully, see https://adobe.ly/3XIylIz for information on how to reset the password for your Adobe account.

 

If you don't regularly use your Gmail account, then bookmark https://adobe.ly/3XJOM7b for steps you can utilize to change the primary e-mail address associated with the account, Johan. ^JW

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