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Need help cancelling a student account. NOTE: I no longer have access to the email!

New Here ,
Aug 17, 2022 Aug 17, 2022

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My daughter had a student account for creative cloud for a graphic design class. I paid the monthly fee on my credit card. She is no longer a student, but I am still getting charged (and now getting charged the full fee, not the student fee).

 

She no longer remembers her account number or login credentials and we don't have access to the email account to reset the password. How do I get this off my card? 

 

 Adobe support wants me to log in. If I could do that, I would have canceled the account myself. 

 

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Community Expert ,
Aug 17, 2022 Aug 17, 2022

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Please go to Adobe Customer Service (make sure to allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Aug 17, 2022 Aug 17, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum so that proper help can be offered.

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