Need help cancelling subscription

Report · Mar 11, 2023

non sono riuscito a cancellare l'abbonamento durante il periodo di prova grauito

l'indicazione era che potevo fermare l'abbonamento durante i sette giorni ma non ho trovato i percorsi per farlo nella mio sito di registrazione

Mi è sembrato che dopo i 7 giorni di prova fosse tutto concluso invece ho avuto un addebito di 24,39€

Non so come fermare questo percorso e non trovo indicazioni

Chiedo supporto

[Title edited for question clarity and future forum search... Mod]
[Using your name as a question title does not work to let people help you]

Report · Mar 11, 2023

contact adobe support. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

Report · Mar 13, 2023

buon pomeriggio ritorno sul messaggio
per comunicare che lunedì 13 attendo una risposta operativa
sull'annullamento dell'iscrizione e rimborso del versamento erroneamento
prelevato in quanto tecnicamente non possibile dal mio account
Adobe potrebbe farlo, sulla base di quanto da me descritto, direttamente
come amministrazione di sistema vista la mia volontà dichiarata
ringrazio e attendo lunedì
Giovanni D'Avino

Il giorno sab 11 mar 2023 alle ore 21:38 giovanni d'avino <
gianni.davino1954@gmail.com> ha scritto:

> avevo già seguito questo itinerario già dal terzo giorno del periodo di
> prova ma no mi dà un risultato adatto per la cancellazione come risulta
> dall'immagine allegata
> Non so come accedere ad altra modalità di cancellazione
> Intanto mi risulta una richiesta di iscrizione per l'abbonamento (vedi
> secondo allegato)
> Intanto hanno già prelevato 24,59 € dal conto
> Siete così cortesi da dirmi cos'altro posso fare?
> grazie
>

Report · Mar 13, 2023

Hi there,

We appreciate you writing in.

We have checked your account and we see that you do not have any active subscription under the email address associated with the community.

Please check if you mat have signed up with Adobe using an alternate email address.

Also, as suggested earlier by @kglad please read through the help articles for better understanding of the cancellation procedure and the terms and get in touch with the Support team so that you can get all the help that you require in order to resolve the issue.

Regards,

Rashmi

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

Adobe Community

Need help cancelling subscription