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Need Help Redeeming Reward for "Foundations of User Experience (UX) Design" Course

New Here ,
Jun 18, 2023 Jun 18, 2023

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Hey there!

I hope everything's going well on your end. I completed the "Foundations of User Experience (UX) Design" course on Coursera and received an email titled "Time to redeem your reward." I'm super excited about the 9-month complimentary subscription to Adobe XD, but unfortunately, I'm encountering a roadblock.

When I click on the "Claim Reward" button, I'm redirected to an error page, and I'm unable to proceed with the redemption process. I'm really eager to start using Adobe XD and explore its features, so I was hoping you could assist me in resolving this issue.

If there's any additional information or steps I need to take, please let me know. I appreciate your support in helping me redeem the reward for completing the course. Thank you so much!

 

 

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Community Expert ,
Jun 23, 2023 Jun 23, 2023

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if you're trying to reach the adobepartner potal, it's no functioning.  otherwise, contact coursera.

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Community Expert ,
Jun 23, 2023 Jun 23, 2023

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As mentioned by @kglad the redeem site is not working currently and this has been confirmed by an Adobe employee in another discussion. You can contact Adobe support for more details. Please check out the following discussion

https://community.adobe.com/t5/account-payment-plan-discussions/adobe-partner-offer-cannot-be-access...

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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