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Need help removing credit card

New Here ,
Dec 04, 2024 Dec 04, 2024

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I canceled my plan and right now, my account says "Service will expire on Dec 10, 2024 Annual plan, paid monthly" but my credit card is still showing. I don't see an option to edit or remove credit card anywhere. Don't they have live chat or email support where I can ask for help? I can't find the right place on the page to reach customer service directly. Thanks in advance!

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Adobe Employee ,
Dec 04, 2024 Dec 04, 2024

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Hi @CC7710,

Thank you for reaching out. Upon review, we found an active individual Illustrator subscription associated with the Adobe ID you used to post your query. I am moving your post to a different community where experts can assist you more effectively.

Thank you.

Regards,

^AN

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Community Expert ,
Dec 04, 2024 Dec 04, 2024

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go to https://www.adobe.com/privacy.html, click contact us and request your adobe id be deleted.

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