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Need Help Restoring Purchase & Accessing All My Photos/Presets

New Here ,
Sep 03, 2022 Sep 03, 2022

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Hello! I recently purchased a new iPhone and installed all of my applications/settings from backup. When I tried to use Lightroom for the first time it logged me out. When I logged back in I did not have access to any of my photos or Lightroom Premium. Now I'm not entirely sure if I'm using the correct login but I tried all of my possible emails and still no photos saved in cloud or Lightroom Premium. 

 

I pay for Lightroom Premium through my gmail account / google play since I originaly purchased it on a Google Pixel phone back in the day. That still charges monthly even though i've been usign it on my iPhone. Is there any way for Adobe to figure out how to restore the purchase or which Adobe account is tied to my recurrent payment? I do not want to lose all my presets and photos and cancel/re-order Lightroom Premium.

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Account management , Billing

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Community Expert ,
Sep 03, 2022 Sep 03, 2022

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If you don't know your correct log in I don't think support will be able to help... you have to prove who you are, or support is very likely going to think you are a scammer trying to steal someone's account

 

If you ever do figure out who you are, you need to keep track of your identiy in a safe place

 

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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