Need Help with cancellation of Adobe CC

Report · Aug 03, 2022

Hi! I am a student and I have just realized that i have accidentally subscribed to Adobe CC although my organisation already provides for it. I only realize now as I do not use Adobe at all and when I tried cancelling it, I am required to pay a cancellation fee. As I am currently an unemployed student, I am unable to financially afford the cancellation fee and I have just found out that the plan renews tommorow... Is there any way I can cancel the plan as I have accidentally purchased the plan and virtually have no use for it? Thank You! Any help is appreciated!

P.S: I am not sure which category this Topic applies to hence if it appears in the wrong Topic I do apologize in advance!

Report · Aug 03, 2022

Hi @unk25514105ruod,

The cancellation fees is 50% of the remaining period of your subscription. if the subscription renews tomorrow then you already have completed your contract period and hence should not be levied any cancellation fees. There seems to be something more to your problem in my opinion. See the followign article on how cancellation charges are calculated

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

The best way to sort this out would be to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan