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Need help with cancellation or a way to speak to a person

New Here ,
Feb 12, 2021 Feb 12, 2021

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I was forced to sign up to creative cloud or whatever it's called to sign a document to start work and now I'm stuck with a year of paying £15 I can't afford or I have to pay £75 to cancel.

I need help because I'm unable to pay either of these amounts and I only got charged yesterday however I signed up in December using the free trial and made sure the auto renewal wasn't available. What do I do? Can I contact a person to speak to? 

The help page makes it impossible to find out the information and I just want out. I'm struggling for money as it is. 

Help 

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Cloud storage web assets

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Adobe Community Professional ,
Feb 12, 2021 Feb 12, 2021

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that wasn't an auto-renewal that caused the problem. you have to cancel before the subscription starts (within 2 weeks of the trial start), https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1613138167812.png

 


in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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