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Need to add my Tax ID to my personal license

New Here ,
Aug 06, 2020 Aug 06, 2020

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Hello, Adobe team.

 

I'm a web designer from Mexico and I just bought a personal license of Adobe CC.

I'm trying to add my Tax ID so I can include the invoice with the rest of my professional expenses.

I can't see any field that lets me modify this information. I tried to contact you guys via chat but it's seems that the chat is closed today. Can you guys help me with this?

 

Thanks a lot!

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correct answers 1 Correct answer

Adobe Community Professional , Aug 06, 2020 Aug 06, 2020
The only information I have is to Log-in to your account and click this link https://account.adobe.com/ Also, this is not the Adobe "team" Be sure to remain signed in with your Adobe ID before accessing the link below -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots in...

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Adobe Community Professional ,
Aug 06, 2020 Aug 06, 2020

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The only information I have is to Log-in to your account and click this link https://account.adobe.com/

 

Also, this is not the Adobe "team"

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Adobe Community Professional ,
Aug 06, 2020 Aug 06, 2020

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[Moving from Community (forum) Help to Accounts, Payments & Plans.]

 

I may be wrong but I think you need a Business Account to add a business tax ID.

https://helpx.adobe.com/manage-account/using/update-vat-id-for-eu-countries.ug.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Aug 13, 2020 Aug 13, 2020

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I posted here because the chat box appears to be closed.

I would like to talk with an Adobe agent but I don't see how.

I need to add my Tax ID to my account and have this information updated in my invoices.

 

rljorgealberto_1-1597360022449.png

 

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Adobe Employee ,
Aug 14, 2020 Aug 14, 2020

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Rljorgeablerto, English customer service chat support is available 24 hours a day.  Please use a different browser, computer, smartphone, or tablet to begin a chat session at https://helpx.adobe.com/contact.html.

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