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Need to cancel

New Here ,
Apr 15, 2021 Apr 15, 2021

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Can anyone help me to get support help to cancel my subscription please?

 

I have tried to follow the steps to cancel but do not see manage plan, and only seeing upgrade or view plan. No option to cancel 

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Cloud storage web assets

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correct answers 2 Correct answers

Adobe Community Professional , Apr 15, 2021 Apr 15, 2021
In such a case you will have to contact support. To contact support see the instructions given at the link below https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032 Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y -Manan

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Adobe Community Professional , Apr 16, 2021 Apr 16, 2021
Do you have a paid subscription?  If you don't, there is nothing to manage/cancel. 1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below. https://account.adobe.com/plans 2. Scroll down to Contact Adobe Adobe Help Center on the same page. 3. Online chat is available in English 24/7. 4. In the chat box, type AGENT followed by enter key and wait for a human. 5. Alternately, phone customer service M-F during normal business hours. https://helpx.adobe.com/contact/phone.html...

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Adobe Community Professional ,
Apr 15, 2021 Apr 15, 2021

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In such a case you will have to contact support. To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Apr 16, 2021 Apr 16, 2021

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Do you have a paid subscription?  If you don't, there is nothing to manage/cancel.

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans
2. Scroll down to Contact Adobe Adobe Help Center on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 17, 2021 Apr 17, 2021

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Hi Adobe,
I have tried to cancel and have been unable to based on your instructions
and failed to reach any via chat or during business hours. Is there any
easier way to do this?

If their is no cancel button, how can I cancel?

Regards
Angel Simon

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New Here ,
Apr 18, 2021 Apr 18, 2021

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I have the same problem.

All the "Contact" links I click just goes back to a page with no contact options. Including the ones in this post..

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Adobe Community Professional ,
Apr 18, 2021 Apr 18, 2021

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Adobe customer care can be contacted here: https://helpx.adobe.com/contact.html - click the small callout at the lower right of the screen and type "agent".

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703)

ABAMBO | Hard- and Software Engineer | Photographer

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