Need to Disable two step verification to login Adobe Account

New Here ,
May 02, 2022 May 02, 2022

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Hi Team,

 I would like to disable Adobe 2 step verification on my Adobe account since it asks for an OTP each time I log in which feels very uncomfortable, and I checked the setting to disable 2 step verification on the privacy and security page, but there is no option to disable it.

 

No buttons available to disable it :  2 step authentication .png

 

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Adobe Community Professional ,
May 02, 2022 May 02, 2022

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[Moderator moved from Stock Contributors to Account, Payment & Plans.]

Log-in to your Adobe account with another web device that accepts cookies and does not have script blockers.

https://account.adobe.com/security

 

image.png

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 02, 2022 May 02, 2022

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Thanks @Nancy OShea 

I tried another web device that accepts cookies and does not block scripts, as you mentioned above.But still issue repeats.Please help on this.

Shomesh5F8D_0-1651552858786.png

 

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LEGEND ,
May 04, 2022 May 04, 2022

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Did you make the suggested changes. Or just log in?

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New Here ,
May 04, 2022 May 04, 2022

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Hello @Test Screen Name 

I had made the suggested changes and tried, still it prompts to the two step verification code.
Is there any possibilty of guidance through a call with screen share?

Thanks

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LEGEND ,
May 04, 2022 May 04, 2022

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WARNING! DANGER!! We are just Adobe customers, like you. You should NOT TRUST any offer to connect to your computer - this will be someone trying to steal your passwords or worse. You must contact Adobe - they will not contact you. Do NOT Google for a contact though! Adobe may offer to screen share.

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New Here ,
May 04, 2022 May 04, 2022

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Thanks for the Info!!

 

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Adobe Community Professional ,
May 02, 2022 May 02, 2022

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Hi @Shomesh5F8D ,

 

Thank you for posting your query here.

 

Please Sign in to the Main Adobe website: adobe.com. Sign into your account and go to your profile and follow the following steps :  https://www.google.com/search?q=disable+2+factor+authentication+on+adobe.com&oq=disable+2+factor+aut...

 

I hope this works.

 

Thanks.

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New Here ,
May 04, 2022 May 04, 2022

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Thanks @Dj_Creative_Enthusiast 

Although I have tried all the above 2 suggestions, I still receive an OTP when attempting to log in. Could you please assist me with this in any way you can.

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Adobe Community Professional ,
May 11, 2022 May 11, 2022

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Hi,

 

Thank you for trying the steps and as you require further assistance, please contact Adobe Support Team by clicking on 

https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

Hope this helps. 

 

Thank you.

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