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need to find out who "account manager" is (_not_ admin)

Community Beginner ,
Jun 14, 2023 Jun 14, 2023

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I've placed an order for an additional Acrobat Pro license (which worked???) but now get an alert that "action required" and the "order has not been placed by your account manager at Adobe".  I've taken over for someone who left the company and is no longer available.  How do I find out who the account manager is?

 

And why is this so difficult?!?!

TOPICS
Account management , Billing

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Community Expert ,
Jun 14, 2023 Jun 14, 2023

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That person should have given you the information before leaving

 

Team license links that may help

-team plans https://www.adobe.com/creativecloud/plans.html?plan=team
-https://community.adobe.com/t5/Enterprise-Teams/bd-p/enterprise-and-teams

-https://helpx.adobe.com/contact/creative-cloud-teams.html for Team help
-manage your team account https://community.adobe.com/t5/Get-Started/Creative-Cloud-for-Teams-FAQ-How-can-I-manage-my-teams-ac...

 

I don't know if regular support can help, but try here

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Jun 14, 2023 Jun 14, 2023

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open the support tab on your admin console > start chat or start case or request expert session.

 

https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

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